Privacy Policy

Your privacy is very important to us. We have developed this privacy policy in order for you to understand how we collect, use, disclose and protect any personal information; as well as your choices about the collection and use of your information.

Here is a brief outline of our Privacy Policy. If you would like to read the complete version, please click the link below, titled: ‘View complete Privacy Policy.’

Personal Data collected for the following purposes and using the following services:

Analytics

Google Analytics and Google Tag Manager
Personal Data: Cookies and Usage Data

Online Store

Purchase Form and Newsletter
Personal Data: First Name, Last Name, Email Address, Shipping Address.
All transactions processed through a gateway provider – No financial information stored on our servers.

Contacting the User

Contact Form and Newsletter
Personal Data: First Name, Last Name, Email Address

Data Owner

Food Supplements Australia
Suite 1A Level 2
802 Pacific Highway, Gordon
NSW 2072, Australia
Email: [email protected]
View complete Privacy Policy

Data Controller

Certain businesses are required under the data protection act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is Happy Hormones, Food Supplements Australia, Suite 1A Level 2, 802 Pacific Highway, Gordon, NSW 2072, Australia and can be contacted via email at: [email protected]

  1. How we collect and use information

‘Personally identifiable information‘ (PII) as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

When accessing the Website or using the application, we may learn certain information about you during your visit, but we only collect information that can be used to identify you as an individual when you provide such information directly to us.

Information you may provide us directly

You aren’t required to provide us with any Personally Identifiable Information in order to use our website; however, you may choose to provide certain Personally Identifiable Information to us such as your first name, last name and email address in response to optional prompts featured on our website. For example, information that you provide by filling in forms on our website, or when you register to receive information such as a newsletter, or contact us via the Contact page.

We may also retain the contents of any messages you send to us or through the website, and we may collect information you provide in user content that you post to the website.

If you purchase anything through the website, you may also provide us or a trusted third-party provider with the financial information required to process and fulfill your transaction, such as your first name, last name, phone number, postal code and shipping address.

Finally, we may now or in the future allow users to create accounts. If you choose to sign up for a user account, we may collect certain Personally Identifiable Information, including your username, first and last name, phone number, and email address.

Information we may receive from third parties

We may now or in the future receive Personally Identifiable Information about you from third parties. For example, if you access our website or app through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” linking your account to the website, “liking” a particular cause or campaign featured on the website, etc., that third party may pass certain information about your use of its service to us.

This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service.

You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to this website.

Non-Personally Identifiable Information

We also collect and use information about your interactions with the Website in a manner and format that does not identify you as an individual (‘Non-Personally Identifiable Information’). We may collect, use, and disclose the following types of Non-Personally Identifiable Information:

Analytics information

We use third-party analytics tools to help us measure traffic and usage trends for the website and app. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser’s width and height, and other information that assists us in improving the website. We may collect and use this analytics information together with your Personally Identifiable Information to build a broader profile of our individual users so that we can serve you better, to improve the website service and for internal business purposes. We may disclose this combined information to our third-party business partners in an aggregated, anonymous form as described below in the section entitled “Sharing of Your Information — Non-Personally Identifiable Information.”

Google Analytics & Google Tag Manager

We use tools called “Google Analytics” and “Google Tag Manager” to collect information about the use of the Website, including the Google Analytics Demographics and Interest Reporting feature. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to visiting the Website. We use the information we get from Google Analytics and Google Tag Manager to maintain and improve the Website, and we may share anonymous statistical information from our use of Google Analytics and Google Tag Manager with our business partners for such purposes.

Google Analytics collects the IP address assigned to you on the date you visit the Website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Website, and the Google Privacy Policy.

You can prevent Google Analytics from recognising you on return visits to the Website by disabling cookies on your browser. In addition, if you want to prevent your data from being provided to Google Analytics, you can learn how to opt out using a Google plug-in.

Use of Cookies

Similar to other commercial websites, our website utilises a standard technology called ‘cookies’ (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

When you visit the Website, we may send one or more cookies to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Website (e.g., the pages you view, the links you click, and other actions you take on the Website) and allow us, or our business partners to track your usage of the Website over time.

A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website may not function properly if the ability to accept cookies is disabled.

Log file information

Log file information is automatically reported by your browser each time you access a web page. When you use our Website, our servers (whether operated by us or a third-party provider) automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (‘IP’) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information

When you use the Website, we may employ clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Website.

Device identifiers

When you access the Website by or through a mobile device (including but not limited to smartphones or tablets), we may access, collect, monitor, and/or remotely store one or more “device identifiers,” such as a unique device identifier (“UDID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by the Website or appUse of . A device identifier may convey information to us about how you browse and use the Website. A device identifier may remain persistently on your device to help you log in faster and enhance your navigation through the Website. Some features of the Website may not function properly if use or availability of device identifiers is impaired or disabled.

Location data

When you access the Website by or through a mobile device, we may access, collect, monitor, and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Website. Some features of the Website, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information please see the email policies below.

 

  1. How Do We Use the Information You Provide to Us?

How We Use Personally Identifiable Information

We will not sell, rent or divulge your Personally Identifiable Information to third parties outside Happy Hormones and its controlled subsidiaries and affiliates without your consent. We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us.

We may use the personally identifiable information we collect or receive for the administration of our business activities in the following ways:

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To provide good customer service.
  • To quickly process your transactions.
  • To combine your Personally Identifiable Information with third-party analytics information to build a broader profile of our individual users.
  • To send periodic emails regarding your orders or other products, promotions and services.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

If you do not want to receive such email messages, we will give you the option to opt out or change your preferences.

 We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

How We Use Non-Personally Identifiable Information

We use or may use cookies, log file, device identifiers, location data and clear gifs information in the following ways:

  • To remember information so you will not have to re-enter it during your visit or the next time you visit the Website.
  • To provide custom, personalised content and information.
  • To provide and monitor the effectiveness of our Website
  • To monitor metrics such as total number of visitors, traffic, and demographic patterns
  • To diagnose or fix technology problems
  • To help you efficiently access your information after you sign in.
  • To provide advertising to your browser or device.
  • To automatically update the Website or application on your mobile devices.

We may share Non-Personally Identifiable Information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) in any manner permitted for Personally Identifiable Information; and with our third-party business partners for the purposes described in the section above on “How We Use Personally Identifiable Information.”

 

  1. How We Store and Protect Your Information

Keeping your information safe

Happy Hormones cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Website. However Happy Hormones cannot ensure or warrant the security of any information you transmit to us, or guarantee that information on the Website may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of our distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.

This Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our Website, you are responsible for keeping this password confidential.

Storage and Processing

Personally Identifiable information collected through the Service may be stored and processed in the United States or any other country in which Happy Hormones or its subsidiaries, affiliates, or service providers maintain facilities. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. In addition, it may be processed by staff operating outside the United States who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and dispatch of your order, the processing of your payment details and the provision of support services.

If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Happy Hormones or its subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you, including Personally Identifiable Information, as described in this Privacy Policy.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Compromise of information

In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

 

  1. Your Choices about Your Information

Opting out of collection of Personally Identifiable Information

You may, of course, decline to submit any Personally Identifiable Information through the Website or app, in which case we may not be able to provide certain services to you.

Opting out of collection of Non-Personally Identifiable Information

Please refer to your browser’s technical information or your mobile device for instructions on how to delete and disable cookies and other tracking/recording tools.

Please note that disabling cookies on your mobile device or browser will prevent us from tracking your browser’s activities in relation to this Website; and for use in targeted online advertising. However, doing so may disable many of the features available through this Website. Additional information on opting out of Google Analytics is described in Section 1 under the heading “Google Analytics and Google Tag Manager.”

 

  1. Email Policies

 We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about our Website, our products and services, promotions and to fulfil your orders and requests.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk.

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Opting Out or Unsubscribing from Emails

Our site provides you the opportunity to opt-out of receiving communications from us easily and at any time. At the bottom of every email we send out are clear instructions on how to opt-out or unsubscribe from our communications. If you no longer wish to receive our newsletter or promotional materials, you can simply click on the unsubscribe link at the bottom of the email to stop receiving these communications. Alternatively you can email us at any time to request your removal from our correspondence.

 

  1. Children’s Privacy & COPPA

The Children’s Online Privacy Protection Act (COPPA) puts parents in control and spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We are committed to protecting the safety and privacy of children online. We do not specifically market to children under the age of 13; nor do we knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13; nor do we knowingly allow persons under the age of 13 to register as users of this Website. If you are under the age of 13, please do not send us any information about yourself, which would include your name, address, telephone number or email address.

If we learn that we have collected personal information from a child under the age of 13, without the consent of a parent, we will delete that information as quickly as possible.

 

  1. Use of External Links

The Happy Hormones Website may contain links to other websites or services. We cannot guarantee the accuracy of information found at these linked sites. Links to or from external sites not owned or controlled by Happy Hormones does not constitute an endorsement by us, or any of our affiliates, of the owners of these sites or the products or information presented therein.

Please note that our Privacy Policy does not apply to third-party websites or services. They will have their own policies in place. You agree that we are not responsible for and do not control any third-party website that you opt to access.

 

  1. How to Contact Us

If you have any questions regarding this Privacy Policy, or the Website, please contact us via the Contact Form, or by email at: [email protected]

 

  1. Changes to this Privacy Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you agree with any changes. When we change the policy, we will update the ‘last modified’ date at the bottom of this page.

However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

This privacy policy was last modified on: 4th January 2017